Terms of Service

Last Updated: October 29, 2026

Welcome to Zelymora.

These Terms of Service govern your use of our website, zelymora.com, and any purchases made through our online store.

By accessing our website, browsing our beauty and personal care products, or placing an order, you agree to these Terms of Service, subject to any mandatory rights provided by applicable law.

Online Store Terms

You may use this website only for lawful purposes.

You must not use our website, products, checkout systems, forms, or other services for fraudulent, unlawful, abusive, or unauthorized activities.

You are responsible for providing accurate, complete, and current information when placing an order.

Product Information

We make reasonable efforts to present our beauty and personal care product descriptions, photographs, ingredients or materials where applicable, pricing, availability, and other relevant information accurately.

However, screen displays, lighting, photography, manufacturing variations, packaging updates, and other factors may cause minor differences between product images displayed online and the items received.

Product descriptions are intended to explain the general purpose, features, and characteristics of our products and should not be interpreted as a guarantee of specific results beyond what is expressly stated.

Individual experiences with beauty and personal care products may vary depending on skin type, personal sensitivities, usage methods, and other individual factors.

Customers should carefully review and follow all product instructions, ingredient information, warnings, and precautions supplied with the product.

If you have known allergies, skin sensitivities, or other concerns regarding product suitability, we recommend reviewing the available product information and seeking professional advice where appropriate.

Orders

Submitting an order does not necessarily mean that the order has been accepted.

We may refuse or cancel an order where reasonably necessary, including because of:

• Product unavailability

• Pricing or listing errors

• Payment authorization problems

• Suspected fraud or unauthorized transactions

• Shipping restrictions

• Incorrect or incomplete order information

• Legal or regulatory requirements

If an order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method, subject to applicable law.

Prices and Payments

Prices displayed on our website are shown in the currency selected or indicated on the website.

The total amount payable, including applicable shipping charges and taxes collected at checkout, will be displayed before an order is completed.

Payment must be successfully authorized before an order can be processed and fulfilled.

Promotions and Discounts

Any promotion, discount, bundle, or special offer is subject to the conditions presented with that offer.

Promotional offers may have eligibility requirements, quantity restrictions, start and end dates, or other limitations.

We may correct or withdraw a promotion where there has been an obvious error, abuse, or technical malfunction, subject to applicable law.

Shipping and Delivery

Order processing, delivery estimates, tracking information, shipping origins, customs charges, and related conditions are described in our Shipping & Delivery Policy.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Shipping availability may vary depending on the destination, product characteristics, and applicable transportation restrictions.

Returns and Refunds

Returns, refunds, damaged or defective products, order cancellations, and other post-purchase matters are governed by our Return & Refund Policy.

Certain beauty and personal care products may be subject to specific return conditions due to hygiene, safety, or product integrity considerations, where permitted by applicable law.

Nothing in these Terms or our policies limits mandatory consumer rights under applicable law.

Website Accuracy

We make reasonable efforts to keep the information presented on our website accurate and up to date.

From time to time, product descriptions, pricing, availability, promotional details, or other website information may contain typographical errors, technical errors, omissions, or outdated details.

We reserve the right to correct genuine errors and update information where reasonably necessary, subject to applicable law.

Intellectual Property

Unless otherwise indicated, the website's original text, layout, graphics, design elements, photographs, logos, product presentations, and other content are owned by Zelymora or used with appropriate authorization.

You may use our website for personal shopping and informational purposes.

You may not reproduce, distribute, commercially exploit, modify, or republish protected website materials without appropriate authorization.

Third-Party Services

Certain features of our website may rely on third-party service providers, including payment processors, shipping carriers, analytics providers, customer communication services, and e-commerce infrastructure providers such as Shopify.

The use of certain third-party services may also be subject to those providers' applicable terms, conditions, and privacy practices.

Prohibited Uses

You must not:

• Use our website for illegal or fraudulent purposes

• Attempt unauthorized access to our systems or customer information

• Introduce malware, viruses, or other harmful code

• Interfere with website security, functionality, or normal operations

• Submit false, inaccurate, or misleading information

• Misuse payment processing or checkout functions

• Copy or distribute protected website content for unauthorized commercial use

• Use automated systems in a manner that materially disrupts normal website operation

Disclaimer

To the extent permitted by applicable law, our website, products, and services are provided based on the information available to us and without warranties beyond those expressly stated or legally required.

Information about beauty and personal care products is provided for general product guidance and should not be considered a substitute for professional medical or dermatological advice.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, Zelymora is not responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law, including liability that cannot legally be excluded.

Indemnification

To the extent permitted by applicable law, you agree not to hold Zelymora responsible for losses resulting from your unlawful or unauthorized misuse of the website or material violation of these Terms.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

No Waiver

A failure to enforce any provision of these Terms on one occasion does not necessarily waive the right to enforce that provision in the future.

Changes to These Terms

We may update these Terms of Service where reasonably necessary to reflect changes to our products, services, business practices, or legal requirements.

The current version will be posted on this page together with the applicable Last Updated date.

Governing Law and Consumer Rights

These Terms are subject to applicable law.

Nothing in these Terms is intended to deprive consumers of mandatory protections available under the laws that apply to them.

Where applicable consumer protection laws provide rights that differ from the conditions outlined in these Terms, those mandatory legal rights will take precedence.

Contact Us

If you have questions regarding these Terms of Service, your order, or our beauty and personal care products, please contact us at:

Zelymora

Website: https://zelymora.com

Customer Support Email: support@zelymora.com

We aim to respond to customer inquiries within 1–2 business days.