Return & Refund Policy

At Zelymora, we want customers to have clear and transparent information about returns, refunds, and order-related issues before making a purchase.

We aim to provide a straightforward return process while taking into consideration the hygiene, safety, and product integrity requirements associated with beauty and personal care products.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a standard return, beauty and personal care products should generally be unused, unopened, and in their original condition, with original packaging and any applicable hygiene seals intact.

Products that have been used, opened, altered, intentionally damaged, or returned in a condition that makes them unsuitable for resale may not qualify for a standard return, except where applicable law provides otherwise.

How to Request a Return

Before returning any item, please contact:

support@zelymora.com

Please provide:

• Your order number

• The email address used to place the order

• The reason for the return

• Clear photographs if the item is damaged, defective, or incorrect

Our customer support team will review your request and provide further instructions if the return is approved.

Please do not send any items back before receiving return instructions from us.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your beauty or personal care product arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible at support@zelymora.com.

Please provide your order number, a description of the issue, and clear photographs where applicable.

After reviewing the information, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances and applicable consumer protection laws.

Change-of-Mind Returns

If you wish to return an eligible product because you changed your mind, please contact us within the 30-day return period.

For hygiene and safety reasons, beauty and personal care products that have been opened, used, or had their protective seals removed may not be eligible for change-of-mind returns, where permitted by applicable law.

Unless otherwise required by applicable law, return shipping costs for change-of-mind returns may be the responsibility of the customer.

Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, we may be unable to accept returns for:

• Beauty and personal care products that have been opened, used, or consumed

• Products with broken or removed hygiene seals, where applicable

• Products intentionally damaged or altered after delivery

• Items returned without necessary components or original packaging where this materially affects their condition

• Items specifically identified as non-returnable before purchase, where legally permitted

• Products that cannot legally or safely be returned due to hygiene or health protection requirements

These restrictions do not apply where a product is defective, damaged, incorrectly supplied, or where applicable consumer protection laws provide additional rights.

Refunds

Once we receive an approved return, the returned item will be inspected to verify its condition and eligibility.

If your refund is approved, it will normally be issued to the original payment method used when placing the order.

Please allow approximately 3–10 business days after the refund has been issued for your bank, card provider, or payment service to reflect the transaction.

Actual processing times may vary depending on your payment provider.

Order Cancellations

If you wish to cancel an order, please contact support@zelymora.com as soon as possible.

We will make reasonable efforts to cancel your order before it is processed or dispatched.

If your order has already entered fulfillment or has been shipped, cancellation may no longer be possible, and the standard return procedure may apply.

Missing Refunds

If you have received confirmation that a refund has been issued but have not received the funds after the expected processing period, please first contact your bank, card issuer, or payment provider.

Some financial institutions may require additional processing time before the refund appears in your account.

If the issue remains unresolved, please contact us at:

support@zelymora.com

Our customer support team will assist you in reviewing the refund status.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any mandatory consumer rights or legal remedies available to you under applicable consumer protection laws.

Where applicable law provides rights that differ from the conditions outlined in this policy, those legal rights will take precedence.