Shipping & Delivery

Thank you for shopping with Zelymora. We strive to make your beauty and personal care shopping experience as smooth and convenient as possible by processing and delivering your orders efficiently.

Please review the information below regarding order processing, shipping origins, estimated delivery times, tracking, and other shipping-related policies.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Business days do not include weekends or public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information when available.

Please note that order processing time is separate from the estimated delivery time.

Shipping Origin

Orders are fulfilled through our logistics and fulfillment network. Depending on inventory availability and the delivery destination, beauty and personal care products may be dispatched from fulfillment facilities in China.

The dispatch location may vary depending on product availability and logistics arrangements.

Delivery Estimates

Estimated delivery times after dispatch are:

• United States: Approximately 5–12 business days

• International destinations: Approximately 7–20 business days

Delivery times are estimates and may vary depending on the destination, local carrier operations, customs processing, weather conditions, holidays, or other circumstances outside our reasonable control.

The 1–3 business day processing period is not included in the delivery estimates above.

Shipping Availability

We ship to the countries and regions available for selection during checkout.

Shipping availability may vary depending on the product and delivery destination.

Certain beauty and personal care products may be subject to shipping restrictions based on their ingredients, packaging, or applicable transportation regulations.

If shipping is not available to your address, you will be notified during the checkout process.

Shipping Charges

Shipping charges are calculated at checkout based on the delivery destination and the available shipping method.

The exact shipping cost, if applicable, will be displayed at checkout before you complete your purchase.

Any available free shipping option or promotion will also be shown during checkout when applicable.

You will have an opportunity to review the total order cost, including any applicable shipping charges, before submitting payment.

Order Tracking

When tracking information is available, it will be provided by email after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after you receive your tracking number.

Tracking updates and delivery scans are provided by the shipping carrier and may occasionally be delayed.

Incorrect or Incomplete Shipping Addresses

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping address, please contact us as soon as possible at support@zelymora.com.

We will make reasonable efforts to update the address before the order is dispatched.

However, once an order has been shipped, we may not be able to change or redirect the delivery address.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.

Delivery Delays

Although we aim to deliver orders within the estimated timeframes, occasional delays may occur due to circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, peak shipping periods, public holidays, or other logistics disruptions.

If your order appears to be significantly delayed beyond the estimated delivery window, please contact us with your order number so we can assist you in checking the shipment status.

Lost or Missing Packages

If your tracking information shows an unusual delay or your package has not arrived within a reasonable period after the estimated delivery window, please contact us.

We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the issue.

If a package is confirmed as lost, we will handle the matter in accordance with our applicable refund, replacement, and consumer protection obligations.

Customs, Duties and Taxes

For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country or region.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and may be collected by local customs authorities or the delivery carrier.

Customers are responsible for any applicable import duties or taxes imposed by their local authorities, except where applicable law requires otherwise.

Multiple Shipments

In some cases, beauty and personal care products from the same order may be shipped separately due to inventory availability or fulfillment arrangements.

If your order is sent in multiple packages, you may receive separate tracking information for each shipment.

You will not be charged additional shipping fees solely because we choose to fulfill an order in multiple packages.

Questions About Your Shipment

If you have questions about shipping, delivery, tracking, or the status of your order, please contact our customer support team.

Customer Support Email: support@zelymora.com

When contacting us about an existing order, please include your order number and the email address used during checkout so we can assist you more efficiently.

We aim to respond to customer inquiries within 1–2 business days.

Last Updated: October 29, 2026